Privacy Policy

0800 111 4993

163 Herne Hill, London SE24 9LR


We are committed to ensuring that your privacy whilst using this Website is protected. We will only use the information that we collect about you from this Website lawfully. For the purpose of the General Data Protection Regulation 2016/679 (GDPR), the data controller for information collected via this Website is, unless otherwise stated, CICS.Ltd, 181 Mill Street, West Malling, Kent, ME19 6BW.

Information We May Collect From You On This Website

We use information held about you in the following ways:

Information you give to us. We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; and/or
  • where in our legitimate interests, to provide you with information about other services we offer that are similar to those that you have already enquired about 
  • Information we collect about you. We will use this information within our legitimate interests:


  • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
  • as part of our efforts to keep our website safe and secure.

    Uses Made Of The Information

    We may collect and process the following data about you:

    Information you give to us. You may give us information about you by filling in forms on this Website or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number.

    Information we collect about you. With regard to each of your visits to this Website, we may automatically collect the following information:


    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.

    Disclosure Of Your Information

    We may disclose your personal information in the following circumstances:


    • We may share your personal information with any member of CICS.Ltd, including our subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
    • If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation.
    • Infusionsoft has access to data collected on this Website because they are our email software provider and therefore require details of how to contact users of the Website.

    Mailing Policy

    When you send us an email, we will reply either to confirm receipt or to answer your question, and we will store your communication and our reply for any future correspondence. Beyond our initial reply, we will never use your email address to send you any unsolicited message or information, nor will we share it with or sell it to anyone else for such use.

    When you agree to receive information about our services, promotions, newsletters, press releases, and/or new offers, we will use your details to provide you with the information or other services, unless or until you ask us to stop (using the ‘unsubscribe’ instructions provided with each email communication). This will also be the case when you request information or other services from us; again, we will stop on your request or when the information or service is no longer available.

    We will never use your email address or other information to provide you with any unsolicited messages or information (unless that is part of the service you are requesting), nor will we share it with or sell, rent or lease it to any third party for such use.

    We will retain your data for an initial period of two years. After that point, we will remind you of your ability to amend your mailing preferences but will continue to send communications to you unless you elect to opt-out.

    View, Change or Remove Yourself From Our Email Marketing List

    You may change or delete your subscriber preferences at any time. Please contact us if you need assistance in updating or reviewing your email preferences. We will respond to you to review the information within 20 days.

    Information Security

     We believe that keeping personal information secure is one of our most significant responsibilities.

    We restrict access to personal information about you to those employees and others who need to know that information to assist us in our business, or to provide products or services to you (see the Disclosure of Your Information section above). We safeguard personal information, according to the established security standards and procedures, by maintaining physical, electronic, and procedural safeguards to the personal data. We store the Website’s servers in a highly secure server environment, with surveillance and support to prevent unauthorised access and data security.

    Where We Store Your Personal Data

    Your personal data will be held securely in accordance with our internal security policy and the law. If we intend to transfer your data outside the European Economic Area (EEA) we will either obtain your consent, or otherwise ensure that adequate safeguards to protect your data are put in place first. Where you are on our mailing list, we use a software called Infusionsoft to send email communications to you. We have adopted the European Commission’s approved standard contractual clauses with Infusionsoft to ensure that your personal data held by Infusionsoft outside of the EEA is subject to adequate safeguards.


    Social Media Widgets

    The Website includes Social Media Features, such as the Facebook Like button and Widgets, such as the ‘Share this’ button and interactive programmes (like Tidio chat) that run on the Website. These Features may collect your IP address, which page you are visiting on the Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third-party or hosted directly on the Website. Your interactions with these features are governed by the privacy policy of the company providing it.


    Customer Testimonials/Reviews

    We post customer testimonials/reviews on the Website which may contain personal information. We do obtain the customer’s consent via email prior to posting the testimonial/review to post their name along with their testimonial/review. If you wish to update or delete your testimonial, you can contact us using the detail at the bottom of this document.

    Your Rights

    You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. We will give you the chance to unsubscribe from any marketing emails from us.

    This Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

    Rights of Access, Correction, Erasure, and Restriction

    We post customer testimonials/reviews on the Website which may contain personal information. We do obtain the customer’s consent via email prior to posting the testimonial/review to post their name along with their testimonial/review. If you wish to update or delete your testimonial, you can contact us using the detail at the bottom of this document.

    Other Terms

    We may change this Privacy Notice at any time, however, unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your use of this Website. If we make changes to this Privacy Notice, we will notify you by publication here prior to the changes taking effect.

    If, however, we make material changes or we are going to use users’ personal information in a manner different from that stated at the time of collection, we will notify users via this Website prior to the change becoming effective. Users will have a choice as to whether we use their information in this different manner.

    However, if users have opted out of all communication with the Website, or deleted their account, then they will not be contacted, nor will their personal information be used in this new manner.

    Information posted by users in online blog updates, public forums and online bulletin boards may be displayed on the Website.


    We may use technology to track the patterns of behaviour of visitors to our website. This can include using a ‘cookie’ which is a piece of information that is stored on your browser. It is generated when you visit certain web pages. The information collected in this way can be used to identify you unless you modify your browser settings.

    Most of the cookies set by visiting our website are first party (necessary) cookies. These cookies are set by technologies or applications including our content management system and Google Analytics. Google Analytics provides us with statistics on how our website is being used by visitors, which pages are most visited, which are causing the most visitors to leave, as well as which search terms people used to find our website. Google Analytics may collect your IP address which is used to establish the region that you are accessing this Website from. This data helps us to provide the best possible experience for our visitors.

    Our website may also make use of marketing and statistical cookies to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. For more information about cookies used on this website visit cookies policy our page.


    Questions, comments and requests regarding this Privacy Notice should be addressed to CICS.Ltd, 181 Mill Street, West Malling, Kent, ME19 6BW; or

    You have the right to make a complaint at any time to a national Data Protection Supervisory Authority. In the UK, this will be the Information Commissioner’s Office (ICO).


    Help and advice about this policy may be obtained from HR Department:

    Address:                  181 Mill Street

                                      West Malling


                                      ME19 6BW